Shipping policy

SHIPPING POLICY

Last updated: September 25, 2026

At KivaPaws, we want to make your shopping experience simple and transparent.

SHIPPING DESTINATION

We currently ship orders to customers in the United States.

SHIPPING COST

Standard shipping is FREE on all orders unless otherwise stated during checkout.

PROCESSING TIME

Orders are generally processed within 1–3 business days after payment has been successfully received.

SHIPPING TIME

Estimated delivery time is approximately 6–12 business days after the order has been processed and shipped.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking information is available, it will be provided to the customer by email after the order has been shipped.

MULTIPLE PRODUCTS

If an order contains multiple products, items may be shipped separately depending on availability and fulfillment location. Customers may receive more than one tracking number.

ADDRESS INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout. KivaPaws is not responsible for delays or delivery problems caused by incorrect or incomplete address information.

DELIVERY ISSUES

If your order has not arrived within the estimated delivery period, please contact us through our Contact page and provide your order number so we can assist you.

CUSTOMS AND IMPORT FEES

International shipments may be subject to customs procedures or additional fees depending on the destination. Any applicable customs duties, taxes, or fees imposed by authorities are the responsibility of the customer unless otherwise stated at checkout.

CONTACT

For shipping questions or assistance with an order, please contact KivaPaws through our Contact page and include your order number.