Terms of service

TERMS OF SERVICE

Last updated: September 25, 2026

Welcome to KivaPaws. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. ABOUT KIVAPAWS

KivaPaws is an online store offering pet products and accessories. Products may be fulfilled and shipped directly from third-party suppliers.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. Product colors and appearance may vary slightly depending on your device or screen.

3. ORDERS

By placing an order, you confirm that the information provided during checkout is accurate and complete.

We reserve the right to cancel or refuse an order when necessary, including when a product is unavailable, when there is an obvious pricing or listing error, or when an order cannot be processed.

4. PRICES AND PAYMENT

Prices are displayed in U.S. dollars unless otherwise indicated. Payment must be successfully completed before an order can be processed.

5. SHIPPING

Shipping times and costs are displayed during the purchasing process when available. Delivery estimates may vary because orders may be fulfilled internationally.

Once an order has been shipped, tracking information may be provided when available.

6. RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.

7. THIRD-PARTY SERVICES

We may use third-party services and suppliers to process payments, fulfill orders, provide shipping services, or support our website.

8. WEBSITE USE

You agree not to use our website for unlawful purposes or in a way that could damage, disrupt, or interfere with the operation of the website.

9. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. Changes will become effective when they are posted on this website.

10. CONTACT

If you have questions about these Terms of Service or an order, please contact us through the Contact page of our website and include your order number when applicable.